Improved claims process | Critical illness
To simplify and optimize the claims experience, we’ve made changes to how critical illness insurance claims are processed.
What’s changing
New direct deposit payment option
When submitting a claim, there is now an option to choose direct deposit for faster and easier payment. This option was added in a new section on the Critical Illness Claim Form.
Sending payments to clients automatically
Cheques are now sent directly to the beneficiary, regardless of the amount.
Maintaining flexibility
You may, however, ask for a cheque to be sent to you if you request it or submit a notice indicating so within 48 hours.
Information for claims processed immediately
In certain situations where a claim is complete upon receipt and can processed right away, payment is issued immediately to provide timely service to clients. In these cases, the cheque is automatically sent to the beneficiary, without any option to wait 48 hours to receive a notice indicating otherwise from the advisor.
These improvements aim to:
- Speed up payments
- Offer your clients a more seamless experience
See the Claims – Procedures page.